Contact Us - General Enquiries CONTACT CARD SERVICES Please note that, for security reasons, you must NOT include your full Smartcard number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123. In the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:
BY EMAIL If you have a general query, or want to pass on any comments about using your Smartcard please get in touch by email at MasterCardFX@postil.com. BY PHONE Please find details below. You can get in touch via fax on (+44) 01733 502370. BY POST Card Services MasterCard Prepaid Management Services Access House Cygnet Park Peterborough PE7 8FJ United Kingdom Country calling from Free phone number† Argentina 0800 666 0026 Australia 1800 098 231 Austria 0800 293 724 Bahamas 1800 389 0523 Belgium 0800 77 228 Brazil (from landline) 0800 892 3560 Brazil (from cell) +55 21 3956 9200 Bulgaria 800 116 1169 Czech Republic 800 143 722 Chile 123 0020 7887 China (North) 10 800 712 2683 China (South) 10 800 441 1345 Costa Rica 800 015 0605 Croatia 0800 223 179 Cyprus 800 96 361 Denmark 808 84 857 Dominican Republic 1888 156 1388 Estonia 800 011 1359 Finland 0800 918 279 France 0800 916 940 Germany 0800 181 4595 Greece 00800 4413 1532 Hong Kong 800 966 321 Hungary 0680 018 878 Iceland 800 98 78 India 000800 100 7960 Indonesia 1 803 0441 1368 Ireland 1800 535 564 Israel 180 943 1521 Italy 800 789 525 Japan 00531 780 221 Latvia 800 03 736 Lithuania 880 031 068 Luxembourg 800 28 166 Malaysia 1800 814 933 Mexico 01800 123 3480 Monaco 800 93 677 Netherlands 0800 023 3935 New Zealand 0800 444 691 Norway 800 14 326 Philippines 1800 1442 0143 Poland 00800 441 2460 Portugal 800 880 501 Puerto Rico 1 877 465 0085 Russia 810 800 2500 2044 Singapore 800 441 1379 Saudi Arabia 800 844 2790 Slovakia 800 001 684 South Africa 0800 982 674 South Korea 00798 4434 1279 Spain 900 958 973 Sweden 020 796 949 Switzerland 0800 834 918 Taiwan 0080 104 4292 Thailand 001800 442 212 Trinidad & Tobago 1 800 203 0194 Turkey 00800 4463 2089 United Kingdom 0800 056 0572 Uruguay 000 413 598 3672 USA / Canada 1 877 465 0085 Venezuela 800 100 8565 Other countries +44 207 649 9404†† † There may be a charge for calls to these numbers, if phoning from a hotel or cell phone. †† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge. back to smartcard homepage