Disputed transactions If you have any questions about your Smartcard balance or you notice a Card transaction that you do not recognize, please notify the 24-hour Card Service Center team as soon as possible, or in any event within one year of the transaction debit date. Card Services will be happy to check and confirm the transaction details for you. If there is a transaction that is not correct, the Card Service Center can start the dispute process on your behalf and may request you to provide additional written information concerning any unrecognized transaction, or to complete a dispute form. Please help them to assist you by providing as much information as you can. Click here to download the dispute form. Please help the Card Service Center to assist you by providing as much information as you can. Once they are in receipt of your query, they'll send you an acknowledgement and let you know if they need any further details. You can log on to 'My Account' if you wish to:
For a PIN reminder or to report your Smartcard lost, stolen or damaged, you can call the Card Service Center at any time. In the interest of security, the following subjects cannot be discussed by email. Please phone the 24-hour Card Service Center, who will be able to assist you in relation to the following:
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