Travel Money Tips
ATMs - Some ATMs may charge a withdrawal fee, in addition to any fee associated with your Card. It's best to check before you make a withdrawal.
Be prepared - put the Card services center phone number for the country (or countries) you are traveling to in your cell phone. You can then easily contact the Card Service Center to check your balance or if you need help.
Please note, calls from cell phones are not free of charge, and hotels may also charge for calls to free phone numbers.
 
RESTRICTIONS
There are a number of countries where smartcards cannot be used. If you attempt to withdraw cash or use your Card at merchants in any of these countries, your request will be declined and the reason given as 'Decline, prohibited country'.
Smartcards cannot be used in:  Cuba, Iran, North Korea, Sudan, Syria, Algeria, Afghanistan, Palestinian Authority, Lebanon, Libya, Malaysia, Somalia, Iraq, Pakistan, Tunis and Yemen.
 
Things you can do with your Card:

1. Buy things for yourself, friends or family – in shops and online
2. Pay for meals and trips
3. Withdraw local currency from ATMs
4. Pay in local currency

PAY LIKE A LOCAL
When you’re on your travels, you may get the choice of paying in NIS rather than the local currency. By choosing to pay in the local currency, if the local currency is one of the Currencies on your Card, you may avoid an extra foreign exchange conversion at additional cost to you.
Remember that if the local currency is not one of the Currencies on your Card, or you do not have enough funds in this Currency, the rest will be taken from another Currency on your Card in the following order: Euros, Pounds Sterling, and you will be charged a foreign exchange fee.
Please look at the Price list to find out more.
 
Things you shouldn’t do with your Card:

1. Don’t give your Card number to anyone, unless you make a transaction or contact the Card Service Center – we will never call you to ask you for your Card number!
2. Do not share your PIN (please note, your PIN can’t be changed)

Whilst your Card is really adaptable, it’s not suitable for everything. You shouldn’t use your Card as a deposit with car hire companies, hotels or cruise lines.
 
This is because they will estimate the final bill and will require a sum of money to be reserved on your
Card to cover this. You will not be able to spend the reserved amount for some time.
 
Global Assistance
If you lose your Smartcard, or it is stolen/damaged, please call the Card Services Center team immediately, so they can block your Card and arrange for emergency cash (up to the available balance on your Card and subject to availability in the relevant location) and/or a Replacement Card, to keep your holiday on track.


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