EMS - Frequently Asked Questions - דואר ישראל

Frequently Asked Questions


1.	How and where can I send an EMS in Israel?

2.	What are the maximal weights and dimensions permitted?

3.	What is not permitted for EMS shipment?

4.	Special recommendations for packing an item?

5.	How do I complete an EMS Item Label?

6.	How can one facilitate customs release overseas?

7.	Subscribers: How to register for the on-line Customer Center?

8.	Service subscriber: I created an item label, why can’t I see the barcode lines?

9.	Service subscriber: How to use the address book?

10.	How can I track an EMS item?

11.	What should I do if the item does not arrive?

12.	Money cannot be sent through EMS. How can I send funds overseas?

13.	Can medications be imported to Israel?